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Why getting it wrong is so right

admin 26-09-11

 
My youngest has recently started at university, like all parents I have been consumed by worry. Will he cope, make friends, wash? After his first night there I rang him to be confronted by a tired but happy young man who had a very late night with his new chums and was having a fantastic time. He will no doubt make mistakes and I know from the experience of bringing up children that although it is really hard to let your offspring fail without rushing in to fix them and solve the problem, it is the best way that they will learn. No child would ever learn to walk if their over protective parents refused to allow them to stumble occasionally.
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Pushing the boundaries

AngelaOConnor 12-09-11

Most people when embarking on a career change contemplate a transition period and how they might utilise their time to prepare them for their new venture. I was no different, when I decided to leave the corporate world and create my own organisation I recognised that I would need a period of reflection.

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Customer service: Gongs & Dustbin lid awards losers

AngelaOConnor 12-09-11

I like to occasionally present  virtual gongs to organisations who have excelled in customer service and dustbin lids to those who have in place either systems or staff likely to destroy the reputation of their organisation in one easy move. Last week we looked at the winners and now let’s focus on the losers.

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