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Customer service: Gongs & Dustbin lid awards losers

AngelaOConnor 12-09-11

I like to occasionally present  virtual gongs to organisations who have excelled in customer service and dustbin lids to those who have in place either systems or staff likely to destroy the reputation of their organisation in one easy move. Last week we looked at the winners and now let’s focus on the losers.

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Customer service: Gongs & Dustbin lid awards winners

AngelaOConnor 10-09-11

I like to occasionally present virtual gongs to organisations who have excelled in customer service and  dustbin lids to those who have in place either systems or staff likely to destroy the reputation of their organisation in one easy move. This week I'm concentrating on the winners and the surprise  turnaround champions, watch this space for the next blog which will shame the losers.

Let's start with the technology section:

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Wasting time

AngelaOConnor 10-09-11

Like most people I am not immune to a little time wasting. Every now and then something interesting catches my eye on an internet search and I can while away quite significant amounts of time on subjects not entirely related to my initial search, sometimes it's useful but often I'm really just avoiding a mundane task back at the non-internet ranch. 

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