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Customer service: Gongs & Dustbin lid awards winners

AngelaOConnor 10-09-11

I like to occasionally present virtual gongs to organisations who have excelled in customer service and  dustbin lids to those who have in place either systems or staff likely to destroy the reputation of their organisation in one easy move. This week I'm concentrating on the winners and the surprise  turnaround champions, watch this space for the next blog which will shame the losers.

Let's start with the technology section:

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Wasting time

AngelaOConnor 10-09-11

Like most people I am not immune to a little time wasting. Every now and then something interesting catches my eye on an internet search and I can while away quite significant amounts of time on subjects not entirely related to my initial search, sometimes it's useful but often I'm really just avoiding a mundane task back at the non-internet ranch. 

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When norms break down

AngelaOConnor 19-08-11

I'm writing this blog shortly after the riots in London. Some of the areas near where I live were trashed and the scenes of devastation that are appearing in the media are reminisant of a war zone. I hardly recognise my great metropolis at all. 

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